Costs of Shipping and Taxes

The following provides an overview of shipping costs and taxes applied to deliveries of Yubico products. For up-to-date shipment pricing to supported destinations, see YubiEnterprise Delivery pricing table. This document lists destination countries and key shipment limits for each country. For bulk shipments to single-key countries, contact Yubico Support.

Important

As part of Yubico’s commitment to support our customers’ global growth, service coverage has been expanded to include additional countries. We will make every effort to ensure smooth and timely deliveries. However, occasional delays may occur due to potential changes in local import regulations, customs clearance complexities, or unforeseen disruptions. Yubico may temporarily suspend or permanently remove shipping services to any destination if Yubico, in its sole discretion, determines that there are reasonable circumstances for such suspension or removal, including but not limited to changes to international trade policies or other changes that may significantly impact delivery performance or compliance. We appreciate your understanding in these matters.

Invoicing

Delivery service customers will be invoiced for Delivery Services Credits to cover shipping and taxes after the fact. Delivery Shipping/Services Credits are shipping fees, a Shipping Credits SKU that is invoiced after shipment.

For each shipment request, the Delivery service system will automatically deduct the appropriate shipping fees, calculate product taxes based on destination address, and calculate shipping taxes based on the location from where the products are shipped. Yubico then invoices the customer at the end of every month in which shipment requests are made.

The apportioning of the taxes/VAT across shipping and product can be viewed:

  • On the invoice sent at the end of the month in which shipping was requested.
  • In the YubiEnterprise Console, when viewing shipment details. Each shipment request made is assigned an ID.

Note

Customers with credits remaining after having paid in advance for them will continue to be able to draw them down until those credits are exhausted.

Product Tax/VAT

Yubico calculates product sales taxes based on shipment destination. When the Delivery Services Credits are purchased and invoiced in advance, the rate charged is 10% for US and Canadian destinations.

Products are taxed at the actual tax rates of the shipping destination, and the customer is charged by aggregating individual shipments at the end of each month in a consolidated invoice. At the end of each month in which shipments are dispatched, Yubico’s invoice shows the reconciliation of the Delivery Services Credits purchased with the amounts actually charged.

Note

Sales tax/VAT on product is not calculated until the shipment has been shipped.

Calculating VAT

  • For customers based in the Netherlands, Yubico charges VAT on the initial invoice.
  • For customers based in the EU, but not in the Netherlands, with a valid non-Netherlands EU VAT number, no VAT is charged on the initial invoice.
  • For customers based in the EU but not in the Netherlands, without a valid non-Netherlands EU VAT number, VAT is charged based on shipment source, which is the Netherlands.

Shipping Fees

Shipping costs are determined at the time of shipping of product items, and are based on:

  • The weight/size of the package. Depends how the YubiKeys are packaged, for example in trays or in blister packs . It is cheaper to ship large volumes of keys in trays than in blister packs as these packages are heavier and more voluminous.
  • Shipping destination for the package, see YubiEnterprise Delivery pricing table.
  • Type of shipment, normal or expedited.

Shipping Accessories

Accessories include for example lanyards, keyports and key covers that can be shipped with YubiKeys. If a shipment of YubiKeys also contains accessories, only the shipping fees for the YubiKeys will be charged. Shipping rates are charged in accordance with YubiEnterprise Delivery pricing table. If the shipment only contains accessories, shipping fees for the corresponding quantity of YubiKeys will be applied.

Shipping Tax/VAT

The VAT or sales tax charged for shipping is distinct from the VAT or sales tax charged for the product itself. Sales tax or VAT is charged on shipping costs at the rate imposed by the location where the shipment originates, see Delivery Policies.

Tax Exemptions

  • Sales Tax: To claim exemption from sales tax, the customer must present to Yubico the sales tax exemption certificate for the destination to which the product is being shipped.
  • VAT: To claim VAT exemption, the customer must present the VAT number, handling varies depending on country. Yubico does VAT reconciliation at the end of the month, and will then credit the customer with the amount of tax charged on both product and shipping.