Modes of Purchase
The mode of purchase affects the selections you make when using YubiEnterprise Delivery for shipment requests. You can purchase directly from Yubico or you can purchase from Yubico’s channel partners - distributors and resellers (see Purchasing Through Resellers/Distributors below).
There are two modes of purchase, Subscription or Non-subscription (Perpetual).
Subscription
Since the exact numbers and models of YubiKeys you will need may be difficult to predict - especially for an organization in a rapidly changing environment - Yubico offers the option of purchasing licenses that allow you to select the model and form factor you require according to need as and when it arises.
Subscriptions are charged at a fixed price per user per month for a user license, granting you access to a range of products within a tier, for a specified number of users and maximum flexibility. You and/or your end-users choose any YubiKey with the assurance that when your needs change (for example upgrade from computer with USB-A to USB-C) or new keys within the same tier become available, you can upgrade immediately.
The tables in Tier Options show which models of YubiKey and Security Key by Yubico are available in which tier(s).
Tier Options
Tier options apply to subscription modes of purchasing. The enterprise tiers are:
- Base - Standard, with Replacements for Primary and Backup
- Base - Plus, with Replacements for Primary and Backup
- Advanced - Standard, with Replacements for Primary and Backup
- Advanced - Plus, with Replacements for Primary and Backup
- Compliance - Standard, with Replacements for Primary and Backup
- Compliance - Plus, with Replacements for Primary and Backup
- Plus: Most services and a base level of entitlements are included.
- Standard: Most entitlements are available only à la carte and priced accordingly.
Key Models Per Tier
| MODEL | TIER | ||
|---|---|---|---|
| Base | Advanced | Compliance | |
| Security Key NFC by Yubico | X | X | X |
| Security Key C NFC by Yubico | X | X | X |
Security Key NFC -
Enterprise Edition
|
X | X | X |
Security Key C NFC -
Enterprise Edition
|
X | X | X |
| YubiKey 5 NFC | X | X | |
| YubiKey 5C NFC | X | X | |
| YubiKey 5C | X | X | |
| YubiKey 5 Nano | X | X | |
| YubiKey 5C Nano | X | X | |
| YubiKey 5Ci | X | X | |
| YubiKey 5 Nano FIPS | X | ||
| YubiKey 5C FIPS | X | ||
| YubiKey 5C Nano FIPS | X | ||
| YubiKey 5 NFC FIPS | X | ||
| YubiKey 5C NFC FIPS | X | ||
| YubiKey 5Ci FIPS | X | ||
YubiKey Bio Series:
- YubiKey Bio Series - FIDO Edition (YubiKey Bio - FIDO Edition and YubiKey C Bio - FIDO Edition) is an optional add-on to any Subscription tier.
- YubiKey Bio Series - Multi-protocol Edition (YubiKey Bio - Multi-protocol Edition and YubiKey C Bio - Multi-protocol Edition) is an optional add-on to the Advanced and Compliance Subscription tiers.
| MODEL | TIER | |||
|---|---|---|---|---|
| Base | Advanced | Premium | FIPS | |
| Security Key NFC by Yubico (Black) | X | X | X | X |
| Security Key C NFC by Yubico (Black) | X | X | X | X |
| YubiKey 5 NFC | X | X | X | |
| YubiKey 5C | X | X | X | |
| YubiKey 5 Nano | X | X | X | |
| YubiKey 5C Nano | X | X | X | |
| YubiKey 5Ci | X | X | ||
| YubiKey 5 Nano FIPS | X | |||
| YubiKey 5C FIPS | X | |||
| YubiKey 5C Nano FIPS | X | |||
| YubiKey 5 NFC FIPS | X | |||
| YubiKey 5C NFC FIPS | X | |||
| YubiKey 5Ci FIPS | X | |||
Subscription Support Services
As you experience employee turnover and/or need to replace lost or stolen keys you are covered. Priority Support with a Customer Success Manager to help you in your journey are included. The Plus plan even includes credits that you can use towards Professional Services to help you deploy YubiKeys quickly to protect your workforce and your brand.
The Features and Benefits of YubiEnterprise Services subscriptions provides more detail.
Non-subscription (Perpetual)
Outright purchase of physical keys: Purchasing set numbers of specified models of key on a perpetual basis assumes that you know exactly how many end-users you will have, as well as how many and what kinds of keys those end-users will need. It also assumes that you have accurately estimated your employee turnover rate, and the number of end-users who will lose their keys. None of the advantages of the subscription purchasing model are available to those who only purchase physical keys.
Features and Benefits
As of 24 January 2023, YubiEnterprise Services presents Subscription (2.0). If you purchased YubiEnterprise Subscription before this date, the options that came with Subscription (1.0) are shown in your Console, but that subscription version is no longer available for sale.
Subscription (2.0)
All Plans
- Procurement that is fast, predictable, and cost-effective
- Organizations can upgrade to higher tiers as needs evolve
- Subscriptions available for 500 users or more
- Form factor flexibility
- Purchase backup YubiKey subscriptions at a discount to ensure your backup authentication mechanism is as strong as your primary one and to enable easy self-service account recovery.
- 24x7x365 Priority Technical Support included: easy access to Yubico security experts. Yubico Support Services Overview can be found here https://www.yubico.com/support-services/
- Extended warranty: warranties cover the initial term of the subscription plus the first renewal.
Plus Plan
- Replacement licenses allow you to cover up to 25% of subscribed users per year, with an option to add on additional users as needed a la carte, due to turnover, lost or stolen keys, and upgrades
- Maximum discount on licenses for backup subscriptions
- 5% of base purchase as funds available to apply toward Professional services
- Option for one bulk customization event per year included.
Standard Plan
- Choose the number of replacement licenses for turnover, lost or stolen keys, and upgrades.
Subscription (1.0)
- Procurement that is fast, predictable, and cost-effective
- Organizations can upgrade to higher tiers as needs evolve
- Subscriptions available for 500 or more users
- Replacement licenses allow you to cover up to 25% of subscribed users per year to cover turnover, lost or stolen keys, and upgrades.
- Maintain buffer stock to accommodate urgent needs: keep an extra stock of 5% of your order at no additional cost. If you subscribed to multiple tiers, the buffer stock is proportionately distributed across those tiers.
- Purchase backup YubiKey subscriptions at a discount to ensure your backup authentication mechanism is as strong as your primary one and to enable easy self-service account recovery.
- Technical support included: easy access to Yubico security experts. Yubico Support Services Overview can be found here.
- Extended warranty: warranties cover the duration of the subscription.
Terms & Conditions
For detailed information, see the terms relevant to your subscription.
Example Subscriptions
Subscription (2.0) Example
Plus Plan
Purchase a subscription for 400 users, two per user, from the Base tier (800 licenses), and for 600 users, two per user, from the Advanced tier (1200 licenses). You are entitled to upgrade annually 25% of the license units in each tier as Replacement stock, so 200 license units are automatically provided to you in the Base tier and 300 in the Advanced tier. Although you only paid for 2000 license units (800 + 1200) in your Initial order, you actually get a total of 2500 licence units in the first year of your subscription. You also get a discount on additional replacement or backup licenses.
Subscription (1.0) Example
Purchase a subscription for 400 users, two per user, from the Base tier (800 licenses), and for 600 users, two per user, from the Advanced tier (1200 licenses). You automatically get 5% more license units free as Buffer stock for each of the tiers to which you subscribed, so in this example, 40 licenses from the Base tier and 60 from the Advanced tier. You are entitled to upgrade 25% of the license units annually in each tier as Replacement stock, so 200 license units are automatically provided to you in the Base tier and 300 in the Advanced tier. Although you only paid for the 2000 license units in your Initial order, you actually get a total of 2600 license units in the first year of your subscription. In addition, you get a discount on backup licenses.
Purchasing Workflow
The subscription contract is a signed order form that covers Yubico terms and supersedes all other documents, followed by a purchase order (PO), which is required for invoicing and payment. The start date of the subscription determines when the annual replenishment of the Replacement stock takes place.
As soon as a PO is accepted, it is entered into the YubiEnterprise Delivery system, where it can be accessed to get information for requesting shipments, such as quantities of each product purchased and reseller and/or distributor information.
All POs must have an email address for each of the following individuals:
- The distributor
- The reseller
- The customer.
If a distributor is purchasing products for a reseller, and that reseller is selling YubiEnterprise Delivery to an end-customer, Yubico needs all three email addresses. Only if YubiEnterprise Delivery is not involved are these email addresses not required. For example, if the distributor does not want the reseller to access the Console, then no email address for the reseller is required on the PO. However, if the reseller cannot access the Console, then that reseller’s end-customer cannot access the Console either.
Subscription Renewal
Subscription (2.0)
The subscription automatically renews for original subscription term length unless one party provides the other party with written notice of non-renewal at least 30 days prior to the end of the current term.
Subscription (1.0)
The subscription automatically renews for a one-year term unless one party provides the other party with written notice of non-renewal at least 30 days prior to the end of the current term.
Co-Terming
Yubico supports co-terming for YubiEnterprise Delivery Subscription, allowing organizations to add users and services at any time during the term of the subscription. The added users and/or services will have the same term end date as the original subscription. Customers pay based on the pro-rated term of the remaining subscription period.
Purchasing Through Resellers/Distributors
The entity through which you submit a PO is always referred to as a channel partner. “Channel partner” is a term that covers distributors, resellers, and even Yubico itself. Yubico’s Channel partner ID (or ChannelPartnerId or channelpartner_id) is “1”.
Note
The deprecated /shipments API did not support indirect sales, i.e. the selection of channel partners (distributors, resellers). That API only supported direct sales in that the ChannelPartnerID was always set to 1, which means Yubico. To order inventory purchased through a distributor or reseller, use the /shipments_exact API.
Because inventory is sorted according to the source from which it was purchased, when requesting shipment, distinguish between inventory purchased directly from Yubico and inventory purchased through distributors and resellers doing business with Yubico. The Dashboard shows your total inventory of any given product, combining quantities purchased from all sources: both directly from Yubico and indirectly through channel partners. To find out what is in which inventory, check your purchase orders.
To find out what the channel partner (reseller or distributor) ID is:
| BEFORE shipment: | |
|---|---|
The name of the channel partner (reseller or distributor) is shown on the Purchase orders tab, and the channel partner ID is shown on the PO detail popup accessed by clicking on the Purchase order number: 
|
|
| AFTER shipment: | The Channel partner ID (Reseller or Distributor) is shown on the shipment request detail page, accessible by clicking the ID of the shipment request on the Shipments tab. 
|
When an end-customer purchases through a reseller or distributor, the customer’s view of the console shows neither the cost of the products nor the shipping costs. Only the shipment status is shown to the end-customer.
To file a support ticket for YubiEnterprise Delivery, click Support.